Terms & Conditions
Bookings Process
Seasonal Blocks of Classes
A Block of Seasonal Classes may only be joined after booking and paying in full.
It is not possible to book a block of classes on the site once the first class of the block has started.
Only new students may join a seasonal block of classes part way through by prior arrangement with Daleen.
A maximum of 3 classes within a seasonal block may be swapped for a class on another day, as long as the classes swapped fall within the time frame of the same seasonal block.
Unattended classes cannot be transferred to a future seasonal block.
Classes may be taught by a cover teacher, refunds or credits are not issued in these instances.
Single Classes
All Students, new or existing, must book their place via the booking system on the website at www.daleenyoga.uk/book
Bookings via other methods such as email or texting will not be accepted and you’ll be directed to the booking system.
Single classes need to be booked at least 3 hours before the class start time and in person classes 2 hours before the start time.
Drop Ins (arriving without a booking and paying on arrival) are not accepted to any classes.
If you’re a new student, please make contact by email 3 hours before the class you plan to attend.
Classes may be taught by a cover teacher, refunds or credits are not issued in these instances.
Workshops, Mini Retreats & Courses
Workshops and Courses have a booking ‘close by’ date and time, depending on the resources and prep pack that need to be sent before signing up.
If you are unable to attend, you are still required to cancel your space via email or send a message.
Private & Corporate Bookings
Private Sessions and Corporate Bookings are booked via email, or private link unless you are booking into your initial session or particular package which can be booked directly on the website.
Cancellation Policy
Seasonal Blocks of Classes
Refunds are not issued after booking a seasonal block of classes.
In cases of severe illness or injury, a credit to a future seasonal block may be offered but will need to be by arrangement with Daleen.
Single Classes
If you can no longer attend a class you are required to cancel your booking via email to daleen@daleen.yoga.
If you do not cancel and ‘no show’ on a persistent basis, an additional £5 charge per session will be added to your future bookings.
Workshops, Retreats & Courses
Cash refunds for purchases of Workshops, Courses & Events are not available. These events are for set dates and times, and you are not entitled to a refund in accordance with your statutory rights. You will be made aware of this policy
prior to purchase by opting in and agreeing to these Terms at point of purchase, and in your confirmation email.
If you are unable to attend, you are still required to cancel your space via email.
Workshops and Courses have a booking ‘close by’ date and time, depending on the resources and prep pack that need to be sent before signing up.
Private 1:1 Sessions, Corporate Classes, Events and Seminars
Private 1:1 Sessions and corporate sessions need to be cancelled at least 48 hours before the appointment time.
A written cancellation via email to Daleen Yoga is required when a private or corporate session is is cancelled.
If a cancellation is made with less than 48 hours notice, no refund will be issued.
Cancellations by Daleen Yoga (including Force Majeure, Sickness)
Daleen Yoga reserves the right to cancel a class, workshop, course, private or corporate session for any reason including but not limited to Force Majeure or Teacher Sickness.
Booked students will be contacted as soon as possible via email and/or phone.
In the situation of an in person class venue becoming unavailable due to circumstances out of Daleen Yoga’s control, the following procedure will be followed:
If an alternative venue can be found; the class will be moved to the new location.
If an alternative venue isn’t available or viable to be sourced in the available time frame, Daleen Yoga will change the class to an online class.
Students who do not wish to take up the alternative will be treated as per the reimbursement policy below.
If a class is unable to go ahead, reimbursement as follows:
Students may attend a class on another day for the week, within the time frame of the Seasonal Block of Classes, or
A credit to the value of one class may be offered on the following seasonal block of classes.
Payment Terms
Classes, Seasonal Block of Classes, Workshops & Courses are paid in full via the Booking System at the point of purchase.
Payment Plans are discretionary and agreed with Daleen Yoga.
Daleen Yoga is a cashless business, therefore cash is not accepted as payment for services.
Private 1:1 Classes & Corporate Bookings will pay via an invoice which is due for settlement within 48 hours of making the booking to secure the booking.
If payment hasn’t been received by 48 hours before the booked service commences the service will automatically be cancelled and not fulfilled.
Lateness & Class Times
All classes start and finish at the advertised time.
Lateness is defined as ‘arriving at or after the designated class time’.
Students are expected to arrive at least 5 - 10 minutes before the class start time, so that the class can start and finish at the advertised time.
New students attending their first class are required to arrive 10 minutes before the class time to allow time to ask questions and get comfortable.
For in person classes, no one will be at reception to answer the doors once the class has started.
If you arrive at or after the designated class start time, you may not be able to join class and will not be entitled to a refund.
Class Conduct
Students must treat other students with respect and courtesy - being mindful of those who want silence and quiet, keeping disruption to a minimum, arriving in a timely manner and speaking to other students how they wish to be spoken to themselves. This includes cancelling bookings so others can take your place.
Students must treat teachers with respect and courtesy - being respectful of the teacher's knowledge and expertise, refusing adjustments if they are not wanted, arriving in a timely manner and keeping disruption to a minimum, speaking to teachers how they wish to be spoken to themselves .
Teachers will always treat students in a professional, respectful manner with courtesy - starting & finishing classes on time, respecting student wishes regarding adjustments, facilitating safety in the class space, ensuring class rules are followed and dealing with students in a professional, polite and friendly manner.
Complaints Procedure
I take complaints seriously at Daleen Yoga and pride myself on providing a safe, secure environment for all students and clients to thrive in and aim to put you at the heart of everything we work on together.
If you ever need to raise a complaint, (or provide feedback - good or bad!) please provide a written account, emailing Daleen via the details below:
daleen@daleenyoga.uk
I’ll investigate your complaint and provide a response within 5 working days.